Research services: Event & Visitor Research

Our approach

At DRG we have more than 20 years of experience in undertaking visitor, event and perception surveys for clients both in the UK and internationally. Our extensive experience has taught us that engagement is key to visitor interaction and obtaining high quality insights.

Our visitor surveys focus around answering the key questions which will provide you with a comprehensive understanding of your visitors, why they choose to visit, motivations and influences as well as barriers to visitation. We favour collaborative working and always utilise our clients’ knowledge and understanding of the event, area and footfall to offer bespoke visitor surveys that will lead to relevant and actionable results.

No project is too big; we conduct tens of thousands of surveys each year: online, through our in-house panel Panelbase; CATI via our office in Hexham; and face-to-face with our strong team of experienced, MRS trained (and tablet-enabled) interviewers.

A trusted partner

We have the know-how and technical capabilities to carry out fieldwork at major events, including the ultimate spectator experience – the London 2012 Olympic Games. As fieldwork suppliers to the official Olympic research providers (Nielsen) we used the latest tablet technology to capture spectator opinions and provide real-time data at London 2012. Our data enabled LOCOG to react almost immediately to feedback and ultimately improve the overall spectator experience.

Our expertise includes:

• Cultural events
• Tourist attractions
• Sports tournaments
• Conferences

Read about our work with Woodhorn, where we conducted research on their winter wonderland event.

Reporting

DRG offer a flexible and bespoke approach to reporting, working closely with our clients to ensure the outputs of the research will be valuable and useful. We understand that each client’s needs are different, so we work closely with you to deliver data and reporting outputs that works for you.

Our quantitative reports visualise results in a user-friendly fashion alongside storytelling commentary. Reports may begin with a key take-outs summary, handy for those wanting to know the key points without having to read a full, detailed report. We then take you through the results from the survey, highlighting any significant findings, and include actionable recommendations to help you develop your offer – this can feed into your marketing and communications strategy.

Outcomes

“DRG worked closely with our team to identify a range of methods and opportunities for conducting visitor research across our very varied winter programme of activities. Their feedback report was insightful and informative, and their presentation of findings clear and professional.”
Jo Raw, Assistant Director, Woodhorn Charitable Trust