Customer satisfaction research at DRG:
A variety of methodologies can be utilised including, telephone interviews (CATI), online research, depth interviews, focus groups with customers, and postal surveys.
We’ve conducted customer satisfaction work for retailers, utilities companies, and schools, and have also dealt with sensitive topics such as personal banking.
Case Study:
Find out more about research we conducted for Steer Davies Gleave to value bus improvements in West Yorkshire.
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Want to know more about how we can help you with customer satisfaction research? Submit an enquiry using the form or call us on 01434 611160 and a member of the team will help with your enquiry.
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Explore What We Do
- Services
- Methods
- Sectors
- Brand Identity Development
- Audience & Market Segmentation
- Usage And Attitude (U&A)
- Shopping Behaviour
- New Product Development
- Concept & Creative Testing
- Ad & Campaign Effectiveness
- Brand Tracking
- Customer Satisfaction
- Public Perception & Polls
- Content Testing
- Event & Visitor Research
- Reporting Solutions
- Accompanied Shopping
- Online Sample
- Online Communities
- Facial Coding
- Neuroscience
- In-Depth Ethnographic Research
- Omnibus
- Website & App Evaluation
- Survey Overlay Tool
- Scripting & Hosting
- Benchmarking
- Street Interviews
- Video Annotation
- Hotspots
- Engagement Meter & Analyser
- iHUT
- Hall Tests
- Vox Pops
- Eye Tracking
- Postal Interviews
- Telephone Interviews (CATI)
- Online Qualitative Research
“We have worked with Field & Fab over the last two years to value bus improvements using online panel, postcard recruitment and face- to-face interview methodologies. The team are always responsive and willing to help, and any issues have been resolved quickly. We’ve been happy with the level of service we have received and would have no hesitation in recommending Field & Fab to others.”
Principal Consultant | Steer Davies Gleave
