Research services: Customer Satisfaction

We have years of experience conducting customer satisfaction and service surveys on behalf of clients.

Customer satisfaction research at DRG:

A variety of methodologies can be utilised including, telephone interviews (CATI), online research, depth interviews, focus groups with customers, and postal surveys.

We’ve conducted customer satisfaction work for retailers, utilities companies, and schools, and have also dealt with sensitive topics such as personal banking.

Case Study:

Find out more about research we conducted for Steer Davies Gleave to value bus improvements in West Yorkshire.

Link to case study: Suzuki. DRG worked with Red Brick Road to inform the design of Suzuki's aftersales care loyalty programme Link to case study: Slimming World. Covid-19 Response Insights and Future Strategy development Run your next CSAT project now
Link to case study: Boiler Plan. We conducted a mixed-methods research project for Boiler Plan UK to understand customer priorities, needs and expectations when researching and buying a new boiler Link to case study: Ringtons. Ringtons needed to understand the attitudes and perceptions of their current and potential new consumers to know what were the important factors driving the success of the brand


Want to know more about how we can help you with customer satisfaction research? Submit an enquiry using the form or call us on 01434 611160 and a member of the team will help with your enquiry.

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“We’ve worked with Dipsticks on projects spanning brand tracking, campaign effectiveness and consumer behaviour. We’ve always found the team at Dipsticks incredibly adept and agile when met with challenging briefs. The team are incredibly helpful with great client servicing such as offering us advice on how to get the most out of our projects, and they consistently deliver high attention to detail. They are also able to supply fast and reliable results when we are working to particularly tight timeframes.”

Research Account Manager | Blue 449