Research services: Customer Satisfaction

We have years of experience conducting customer satisfaction and service surveys on behalf of clients.

Customer satisfaction research at DRG:

A variety of methodologies can be utilised including, telephone interviews (CATI), online research, depth interviews, focus groups with customers, and postal surveys.

We’ve conducted customer satisfaction work for retailers, utilities companies, and schools, and have also dealt with sensitive topics such as personal banking.

Case Study:

Find out more about research we conducted for Steer Davies Gleave to value bus improvements in West Yorkshire.

Link to case study: Suzuki. DRG worked with Red Brick Road to inform the design of Suzuki's aftersales care loyalty programme Link to case study: Slimming World. Covid-19 Response Insights and Future Strategy development Run your next CSAT project now
Link to case study: Boiler Plan. We conducted a mixed-methods research project for Boiler Plan UK to understand customer priorities, needs and expectations when researching and buying a new boiler Link to case study: Ringtons. Ringtons needed to understand the attitudes and perceptions of their current and potential new consumers to know what were the important factors driving the success of the brand


Want to know more about how we can help you with customer satisfaction research? Submit an enquiry using the form or call us on 01434 611160 and a member of the team will help with your enquiry.

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“We have worked with Field & Fab over the last two years to value bus improvements using online panel, postcard recruitment and face- to-face interview methodologies. The team are always responsive and willing to help, and any issues have been resolved quickly. We’ve been happy with the level of service we have received and would have no hesitation in recommending Field & Fab to others.”

Caroline Johnson

Principal Consultant | Steer Davies Gleave