Customer satisfaction research at DRG:
A variety of methodologies can be utilised including, telephone interviews (CATI), online research, depth interviews, focus groups with customers, and postal surveys.
We’ve conducted customer satisfaction work for retailers, utilities companies, and schools, and have also dealt with sensitive topics such as personal banking.
Case Study:
Find out more about research we conducted for Steer Davies Gleave to value bus improvements in West Yorkshire.
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Want to know more about how we can help you with customer satisfaction research? Submit an enquiry using the form or call us on 01434 611160 and a member of the team will help with your enquiry.
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Explore What We Do
- Services
- Methods
- Sectors
- Brand Identity Development
- Audience & Market Segmentation
- Usage And Attitude (U&A)
- Shopping Behaviour
- New Product Development
- Concept & Creative Testing
- Ad & Campaign Effectiveness
- Brand Tracking
- Customer Satisfaction
- Public Perception & Polls
- Content Testing
- Event & Visitor Research
- Reporting Solutions
- Accompanied Shopping
- Online Sample
- Online Communities
- Facial Coding
- Neuroscience
- In-Depth Ethnographic Research
- Omnibus
- Website & App Evaluation
- Survey Overlay Tool
- Scripting & Hosting
- Benchmarking
- Street Interviews
- Video Annotation
- Hotspots
- Engagement Meter & Analyser
- iHUT
- Hall Tests
- Vox Pops
- Eye Tracking
- Postal Interviews
- Telephone Interviews (CATI)
- Online Qualitative Research
“We’ve worked with Dipsticks on projects spanning brand tracking, campaign effectiveness and consumer behaviour. We’ve always found the team at Dipsticks incredibly adept and agile when met with challenging briefs. The team are incredibly helpful with great client servicing such as offering us advice on how to get the most out of our projects, and they consistently deliver high attention to detail. They are also able to supply fast and reliable results when we are working to particularly tight timeframes.”
Research Account Manager | Blue 449