Research services: Customer Satisfaction

We have years of experience conducting customer satisfaction and service surveys on behalf of clients.

Customer satisfaction research at DRG:

A variety of methodologies can be utilised including,telephone interviews (CATI), online research, depth interviews, focus groups with customers, and postal surveys.

We’ve conducted customer satisfaction work for retailers, utilities companies, and schools, and have also dealt with sensitive topics such as personal banking.

Case Study:

Find out more about research we conducted for Steer Davies Gleave to value bus improvements in West Yorkshire.

Want to know more about how we can help you with customer satisfaction research? Submit an enquiry using the form or call us on 01434 611160 and a member of the team will help with your enquiry.

Enter your details to submit an enquiry.

“Public Knowledge are currently working with us on evaluating our Active Cyber Security Learning in a Vocation HE Setting project. Despite the complex subject matter Sophie and Angela were able to understand our needs and developed a first class and independent evaluation of the project. They have been extremely helpful, professional, flexible, and reliable throughout the process. We would not hesitate to recommend them and look forward to working with them on future projects.”

Laura Gower

HE Research & Projects Co-ordinator | Newcastle College