Research services: Audience & Market Segmentation

Who are your most targetable customers? How do they behave? And most importantly how can they be reached? These are the core questions that our segmentations are designed to answer.

Segmentation research from DRG

“A rational and more precise adjustment of product and marketing effort to consumer or user requirements, it consists of viewing a heterogeneous market (one characterized by divergent demand) as a number of smaller homogeneous markets.”

Wendell Smith, Father of Market Segmentation.

The more simple definition is simply a comprehensive view of a market, separated by segments where they are same within, but different without. We are experts at consumer, audience and shopper segmentations, having the statistical resource in house, as well as the research tools available to deliver. Additionally, our commercial insight leads are able to expertly craft the segmentation to fit your needs and deliver on growth. We generally prefer needs & attitudinal based segmentation for sustainability.

Link to case study: Channel 4. They wanted to investigate a number of returning series with the aim of growing audiences in key demographics and viewer segments Link to case study: Cotswold Company. We helped them get to know their customers and potential customers more profoundly and embed this insight across the business Segment your audience with DRG
Link to case study: Womankind. We delivered an audience engagement project for Womankind Worldwide to help inform their communication strategy going forward Link to case study: SkySports. We already ran a monthly tracking study for Sky Sports to monitor the key metrics of their viewers


Add a new dimension to your data with segmentation

At DRG we conduct bespoke segmentations to provide the best solutions for your research needs and business objectives. This means tailoring everything from questionnaire design to the sample required, whether sample comes from your customer database (which would allow us to append our segmentation directly to your CRM database) or whether this is via our in-house online panel, Panelbase, which has over 370,000 registered UK members. We have the capabilities to target your required audience whether this is in a niche market sector or the wider UK population.

We have in-house expertise with years of experience – statisticians who utilise cutting-edge machine learning techniques to create robust models and experienced researchers who can guide you through questionnaire design, interpretation of the results and how best to deliver these results to your stakeholders. Our reports can range from being highly quantitative in nature to being extremely visual, or anywhere in between. We create character profiles to make getting to know the segments easy, great for sharing with wider teams and stakeholders.

We use statistically robust sample-sizes

We structure a project by firstly ensuring a robust sample size, whereby we advise a minimum of 800 completed interviews to guarantee a low margin of error and to ensure segments are representative of the population in question. Experience has taught us there are core questions that work in segmentation (below) so when designing your questionnaire we can begin with a core structure (below) and tailor content, add sections, to meet your specific research objectives.

Questionnaire content for segmentation studies

1. Demographics – Age, gender, social grade, region etc.
2. Behavioural & personality traits – e.g. extrovert/introvert, leader/follower, interests, activity, influence
3. Brand awareness, brand/market perceptions – Gauge brand and competitor health and brand knowledge
4. Brand interaction – Assess spend, frequency of purchase, product usage & brand connection
5. Need state – What do individuals require from a product / brand / service, how can they be retained/acquired
6. Communications – How to bridge the gap, preferred communication channels, content, what influences

Detailed analysis

After data collection, our statisticians utilise a mixture of algorithms to find the best solution for your data, these are tailored specifically to your research (for example we use different algorithms for an FMCG product than for a client selling high value goods). Consumers have a different mind-set when making these purchase decisions therefore it’s necessary to capture these behavioural differences in our segmentation to provide the most insightful models.

When the statistical analysis is complete our statistician and lead researcher can discuss a range of models (2 or 3) with yourselves through an interim debrief to discuss which model works best for your business needs, budgets available and targeting capacity. Once the final model has been decided we then produce a full report tailored specifically to your requirements.

We ensure that each segment is distinctive, recognisable (i.e. straight-forward to slot any customer or potential customer into one of the segments), durable (i.e. won’t be out-dated in a couple of years), appropriately sized (i.e. too many segments would be impractical from a marketing perspective, while too few suggest further refinement might be required), and actionable (i.e. it makes sense from a marketing and sales perspective).


Our reporting can range from being highly quantitative in nature, with data provided in Excel tables, SPSS, Askia, or other formats, to forming character profiles and pen portraits.

We can also produce visual infographic-style outputs… view our brochure for ‘Con-Demned Youth’ (30Mb), our segmentation and online community study that looked at what 18-24’s are really like and how a changing socio-economic climate and increased class polarisation impacts on what they buy now and in the future.

Future proofing

Additionally, we can add a sub-set of questions (referred to as “golden questions”, typically 8-10) to your future research enabling us to append the segmentation to new interviews, meaning it can continue to provide insight and drive key business decisions beyond the initial research.

Case study – Sky Sports

We already ran a monthly tracking study for Sky Sports to monitor the key metrics of their viewers (as well as their potential viewers). But they wanted to know more, especially what sports their viewers were passionate about. We came up with a segmentation study that not only provided new audience insight, but was also integrated into other ongoing research studies, delivering long-term benefits. Click here to view our Sky Sports study.

Want to know more? Submit an enquiry using the form or call us on 01434 611160 and a member of the team will be in touch.

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“Public Knowledge delivered a professional, friendly and responsive service throughout the duration of the project. From the initial recommendations of research methodology to fit my client’s budget, to providing feedback on questions and presenting findings, they were a pleasure to work with. My tight deadlines were met without any problems and reports provided were easy to understand and provided a great insight from which to make decisions. I’ll definitely work with Public Knowledge on future research projects.”

Hayley Stewart

Director | DTW