John Raglan - Chairman & Co-founder
John was previously a director of Metro Radio Group which owned and operated 7 radio stations in the North East and Yorkshire. His main sphere of operation was in sales and marketing in the London marketplace, where he made his mark as part of a team that formed the hugely successful Radio Advertising Bureau, which subsequently grew radio’s share of advertising revenue from 2% to 9%. In 1993, John left Metro shortly after its sale to Emap, spending the next 3 years consulting radio groups and other media owners on marketing and revenue development. Recognising an opportunity in media research, John co-founded DRG in 1997. Since then he has led DRG’s expansion into research for the public sector, charities, brands and tourism organisations – along with providing fieldwork and panel for other research agencies. From its beginnings around a farmhouse kitchen table, DRG has developed into a top 100 research agency in the UK. John’s aim is to hit top 50 through continued growth.
Fiona Raglan - Co-founder and Director
Fiona co-founded DRG in 1997 after building extensive experience in marketing and research at advertising agency Robson Brown. Fiona is a firm believer that good research sells itself, and every year DRG has grown its client base by word-of-mouth recommendations. DRG also retains clients year after year, because it delivers genuine, actionable insight and data. Integral to that has been Fiona’s commitment to innovation, ensuring early investment in eye tracking, tablets, neuroscience, panel and mobile technology that has kept DRG at the forefront of market research. Fiona is also a board director of the Entrepreneurs Forum.
Ivor Knox - Managing Director
Ivor is MD of DRG and founded Field & Fab, our division specialising in computer assisted telephone interview (CATI), Field and Data Management. Having kicked off his career with five years of learning all about top-quality data collection as an interviewer, supervisor and centre-manager in one of NOP’s CATI units, he then spent more than a decade as a client-facing researcher, as an AD responsible for international major projects and as a team-leading director, operating primarily in the public sector. He joined DRG in 2010. As well as understanding all of the nuts and bolts of the research process, he knows exactly what clients expect at the end of projects and how it feels to stand in front of an audience presenting results and justifying methodologies.
Angus Webb - Technical Director and Founder of Panelbase
Angus joined DRG in 2002, has been a member of the Board since 2004, and founded Panelbase, our in-house research panel of over 240,000 members. In addition to driving growth in the Panelbase division, he is instrumental in evaluating new technologies and developing the range of research tools and innovative methodologies that are deployed across a growing range of clients’ research requirements. As a member of Esomar, he’s also responsible for ensuring the company’s ongoing adherence to quality standards.
Penny Browell - Research Director
Penny has spent more than twenty years working in broadcast research and the only thing she likes more than good programming is watching it with her three kids. Before joining DRG, she worked for several broadcasters and her roles included Research Manager at BBC1, International Research Manager for Discovery Channel, and Media Analyst at the EBU. Penny heads up Other Lines Of Enquiry and current clients include the BBC, ITV,C4, Channel 5, Sky, Radiocentre, Bauer, Mail, Mirror and others. Penny is an experienced qualitative moderator as well as enjoying getting knee-deep in data. She has a particular passion for designing new methodologies which allow clients to understand their consumers’ behaviour “in the moment”.
Dominic Barnes - Finance Director
After a two-year spell in practice in Horsham, West Sussex, Dominic moved back to the North East and into industry. He spent eight years as Financial Accountant at a small market-leading plc with a turnover of £5-£10m within the electrical industry. He joined DRG in 2004 from Europe’s leading supplier of lead-related products, a business with a turnover of £65-£70m, where he spent seven years as Financial Controller of the UK arm, responsible for a £15-£20m business.
Judith Welford - Head of Brand and Communications Research
Judith has been involved in academic and commercial research for almost 10 years and during that time she has worked with a broad cross-section of clients including media agencies, media owners, consumer brands, public and third sector organisations. Judith’s experience is built upon a solid base of research theory developed through an MA in Research Methods and a research-led PhD at Durham University. She joined DRG in 2010 as a Research Executive and in 2015 was promoted to Head of Brand and Communications Research. While Judith enjoys working with clients to understand their needs and develop creative solutions to answer their research questions, what she loves most is getting her head stuck into the data to provide real actionable insights.
Andrew Richardson - Head of Data
Andrew joined in 2010 as Data Manager and was promoted to Head of Data in 2015. He oversees all aspects of the data function within the company, from overall responsibility for the 10-person Data Management team to data-centric projects and ensuring company compliance with data handling rules and regulations. Prior to joining us, Andrew was a senior business analyst for a major computer consultancy, engaged on a multi-million pound government project. His previous experience also includes extensive work in the fields of document management and records management and a technical background in both front-line support and software development.
Alison Pringle - Operations Manager
Alison joined DRG in 2002 and heads up our Operations team of 3 full-time staff members who manage our street, telephone, postal and qualitative research projects. Alison was instrumental in setting up our in-house computer assisted telephone interview (CATI) unit, which currently consists of 75 seats and a pool of 100 telephone interviewers. In addition, Alison manages our network of direct street interviewers across the UK and her team ensures that all telephone and street interviewers undergo rigorous training with a programme of continual development. They are also esponsible for many of our stringent quality checking procedures.